Customer Success Manager

As part of our international Customer Success team, you’ll own a portfolio of customers in our scaled Customer Success setup. From the start, you’ll join a team already supporting German-speaking customers and help make sure they continue to see value from the platform.

After an onboarding period, you’ll run customer onboarding sessions, guide customers as they get started with the product, and keep a close eye on how each customer progresses. From there, you’ll take ownership of regular check-ins, support customers through challenges, and help them get more from what they’ve already bought.

There’s no fixed playbook. Customer needs vary, priorities shift, and not every situation comes with a neat answer. You’ll ask smart questions, stay calm when things change, and focus on what matters most for each customer.

Over time, you’ll become a trusted partner to your customers — someone they rely on not just for answers, but for direction.

What you’ll be doing

• Help customers get up and running and support strong adoption from day one

• Manage a portfolio of customers through regular outreach, meetings, and follow-ups

• Guide customers toward value, renewal, and long-term success

• Use CRM dashboards and customer insights to spot risks and opportunities

• Work closely with Product, Marketing, and Account Managers to improve the customer experience

• Contribute to webinars, one-to-many sessions, and other scaled Customer Success programs

What Success looks like

• After your onboarding period, you’re confidently running customer conversations and taking ownership of your portfolio

• Within your first year, you’re managing a scaled set of customer relationships and helping drive strong GRR and NRR

• You’re building trusted customer partnerships while contributing to adoption, retention, and long-term growth

What you bring

• You’ve worked in Customer Success, Account Management, or a similar customer-facing role

• You’re confident speaking with customers and comfortable leading conversations remotely

• You build relationships easily, communicate clearly, and know how to listen as well as guide

• You don’t need a perfect playbook to get started — you’re comfortable figuring things out as you go

• You speak German and English fluently and can support customers and work across teams

• Experience in SaaS, HR tech, or a fast-changing product environment will help, but isn’t essential

If this sounds like you, we’d love to hear from you!

The benefits!

Full Flexibility: Work where and when you do your best! Morning person or night owl? Home office or office vibes? You decide.

Learning: 10% of your working time dedicated to development. Built in, not squeezed in.

Pension & Health: We’ve got you covered—literally. Enjoy a robust pension plan that includes life insurance, and coverage if life throws a curveball like loss of work capacity or serious illness. Plus, our health insurance takes care of hospital stays, surgeries, physical therapy—you name it. Peace of mind, sorted.

Laptop & Company Phone: Stay connected with a Laptop & iPhone on us. Need a subscription? We’ve got that too.

Lunch & Snacks: Feels more like fine dining when we go to lunch, including tasty meals, snacks, and drinks. Your taste buds will thank you.

About us

Zensai is a growing global tech company creating a unique Human Success Platform—an AI-powered suite built natively into Microsoft 365 that helps people Learn, Engage, and Perform. We're here to support meaningful, measurable growth for individuals and businesses alike.