GTM AI & Systems Analyst

About Zensai

We’re Zensai, and we’re on a mission to transform the way people work and grow. As the only fully comprehensive talent development suite built for Microsoft 365 and Teams, our products—Learn365, Engage365, and Perform365—empower individuals and organizations to reach their full potential through learning, engagement, and performance management.

With a growing global team of 200+ Zensai’ers, we’re passionate about enabling Human Success—where people thrive, teams perform, and businesses grow.

The Role

As the GTM AI & Systems Analyst you will work cross-functionally to understand the existing GTM processes, in order to help identify opportunities for improvement. By taking a multifaceted approach, you will help design and implement new and scalable approaches to how we do business in order to future-proof our GTM tech stack. By utilizing both standard automation tools as well as AI-driven and creative solutions, this role will have a tremendous impact throughout the organization. This role will also work to create both technical and end user documentation in order to drive enablement across the relevant teams.

What You’ll Do:

• Generate deep understanding of existing GTM processes, identifying inefficiencies and opportunities for automation, continuously evaluating what the "best tool for the job" is

• Design, implement, and maintain standard automations across CRM- and connected system to reduce manual work while ensuring data integrity and reliability

• Explore, prototype, and operationalize AI-driven applications (e.g., Copilot Studio solutions, conversation intelligence, data enrichment, automated outreach) that can scale commercial impact

• Define, implement and track success metrics for automation

• Serve as a bridge between GTM Operations and the Business Applications team, ensuring commercial needs are translated into scalable and secure system deployments

• Document processes from a technical and end-user perspective

• Drive enablement across teams to ensure adoption of the built solutions

• Continuously monitor automation performance and optimize for scalability, ensuring 24/7 uptime

• Support day-to-day troubleshooting, process documentation, and enablement, ensuring adoption and stable operation

• Build the foundation for a future-proof GTM tech stack that enables scale, accuracy, and efficiency as we grow

What You’ll Bring:

• 1-3 years of experience (full time or from relevant internships)

• Knowledge of Microsoft Tech Stack is a plus (Dynamics365, Power Automate, Copilot Studio, PowerBI, etc.)

• Knowledge of CRM system is a plus (Dynamics365 Sales, Salesforce, HubSpot)

• Flexibility on working hours due to US collaboration requirement (mainly east-, and on rare occasions west-coast)

• Ability to break down complex processes for themselves and others

• Curiosity & problem-solving skills

• Sense of ownership & initiative

• Clear and concise communication

• Attention to detail

• Business (/commercial) acumen